Privacy Policy
At Atrium Exercise Physiology, we are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988.
This Privacy Policy explains how we collect, use, store and disclose your personal information when you engage with our services, visit our website, contact our clinic, or make bookings and payments.
Collection of Personal Information
We may collect personal information including, but not limited to:
Name, date of birth, address, phone number and email address
Emergency contact details
Health and medical information relevant to your treatment and care
GP, specialist, insurer or NDIS information where relevant
Appointment and attendance history
Payment and billing information
Information submitted through online forms, enquiries or bookings
Website usage information collected through cookies and analytics tools
We collect information when you:
Make an enquiry
Book an appointment, assessment or class
Complete intake or consent forms
Make a payment
Subscribe to communications or newsletters
Contact us via phone, email, social media or our website
Purpose of Collecting Information
Your information is collected to:
Provide exercise physiology and allied health services safely and effectively
Develop and manage treatment plans and exercise programs
Communicate regarding appointments, scheduling and clinic updates
Process payments and manage accounts
Meet legal, professional and insurance obligations
Improve our services and website functionality
We only collect information that is reasonably necessary for the provision of our services.
Health Information
As a healthcare provider, Atrium Exercise Physiology may collect sensitive health information relevant to your care. This information is treated with strict confidentiality and is only used for purposes directly related to your treatment and clinical management.
Where appropriate, we may communicate with other healthcare providers involved in your care, such as your GP, specialist or care team, with your consent or where otherwise permitted by law.
Online Payments and Stored Card Details
Online payments may be processed through secure third-party payment providers integrated with our practice management systems.
Where card details are stored for future payments, recurring appointments, cancellation fees or account management purposes, this information is encrypted and securely managed by PCI-compliant third-party payment providers. Atrium Exercise Physiology staff do not have direct access to full card details.
We take reasonable steps to ensure payment information is handled securely and in accordance with applicable privacy and payment security standards.
Practice Management Software and Third-Party Services
Atrium Exercise Physiology uses a third-party platforms to assist with appointment scheduling, clinical record management, communication exercise prescription and payment processing.
These providers may store data on secure servers and are required to comply with applicable privacy and security obligations.
Mailing Lists and Communications
If you opt in to receive marketing or educational communications, we may occasionally contact you regarding clinic updates, services, programs or events.
You may unsubscribe from marketing communications at any time using the unsubscribe link provided or by contacting us directly.
Storage and Security of Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Information may be stored electronically in secure password-protected systems and, where necessary, in secure physical files.
Only authorised personnel have access to personal information required to perform their duties.
Access and Correction
You may request access to the personal information we hold about you and request corrections where necessary, subject to applicable legal and clinical record requirements.
To request access or correction, please contact us using the details below.
Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us.